-- LiveWebAssist provides fully mobile, device-agnostic and secure CRM chat --
Springfield, VA - November 11, 2011- IceWarp, the global messaging and collaborations solutions provider, announced the availability of LiveWebAssist, a powerful Customer Relationship Management product that allows companies to better monetize website traffic by interacting live with website visitors, from any location, through any device desktop, laptop, smartphone or tablet. Based on the proven IceWarp engine, it can support organizations of all sizes: from a single-man operation to a global enterprise. The offering is a SaaS-based customer chat support system with multilingual interface and automated translation powered by commercial version of Google Translate API v2.
LiveWebAssist fills an unclaimed niche in the extremely competitive CRM market because its the only solution out there that can provide truly mobile customer interaction chat with enterprise-grade security, analytics and archiving capabilities, notes Ladislav Goc, IceWarp president. It is a highly scalable cloud-based solution that fits the needs of both small companies and global enterprises, helping them to get new and retain existing customers.
LiveWebAssist benefits include:
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